Agreement and eligibility
These Terms of Service (“Terms”), together with the Data Processing Agreement where applicable, govern your use of PhotoMea. They form a binding agreement between you and VIONTA MANAGEMENT CONSULTING FZCO (“PhotoMea”, “we”), FZA Business Park Building A1, Dubai Silicon Oasis, Dubai, United Arab Emirates.
By creating an account, accepting these Terms electronically, or using the service, you accept them. If you act for a business, event owner, or other organization, you confirm that you are authorized to bind it.
You must be at least eighteen to open an account. A person under eighteen may use the service only with a parent or legal guardian’s supervision and approval; that adult must provide any consent required for face matching.
Roles and definitions
The “Platform” means photomea.com, PhotoMea applications, administration consoles, and related services. “Content” means photos, videos, logos, watermarks, descriptions, tags, and other material uploaded to the Platform. A “Package” is the quota, features, and rights shown at purchase.
An “Event Owner” creates or administers an event. A “Host” or “Photographer” receives permissions from the Event Owner. A “Participant” joins an event by code, QR code, or invitation link. These Terms apply to each user in the role they perform.
Accounts and access
You must provide accurate information, protect your credentials, and promptly report suspected unauthorized use. You are responsible for activity through your account and may not sell, transfer, share, or impersonate another person through it.
An event code, QR code, or invitation link is an access credential. Event Owners are responsible for event settings and for how those credentials are distributed.
A Participant normally sees only photos matched to them. If an Event Owner opens the full gallery, that owner is responsible for the choice, required notices, and permissions. The same photo may be shown to more than one matched Participant when several people appear in it.
If you download or share a photo, you are responsible for that later use and for respecting the rights of everyone shown in it.
Services, face matching, and estimates
PhotoMea provides event creation; upload, storage, viewing, sharing, and download of photos and videos; face matching and grouping; visual search; and event analytics. Available features and limits depend on the Package and event settings.
Face matching and the generation of estimated age range and gender from a selfie are enabled when the Participant approves the Consent Statement shown during registration or sign-in. Demographic results are subject to a minimum group size, aggregated, anonymized, and shown only as event statistics. Participant names are not displayed with age or gender results.
Matches and estimates are probabilistic and may be inaccurate because of image quality, lighting, angle, or other factors. They must not be used for official identity, age, gender, eligibility, employment, credit, insurance, housing, law-enforcement, or other high-impact decisions.
Content and Event Owner responsibilities
You may upload only Content that you have the right to upload, process, and share. The Event Owner must ensure that Participants are informed about photography, upload to a platform with face matching, access settings, and any required permissions, including permissions concerning children.
The Event Owner is generally the controller for event Content it uploads. If it acts as a processor for another controller, it must hold that controller’s authorization and pass on the necessary instructions. PhotoMea processes that Content under the Data Processing Agreement to the extent described there.
We provide an Event Notice Template as a convenience. The Event Owner remains responsible for adapting and using it correctly and for complying with the law that applies to the event.
If an Event Owner learns that a person wants a photo removed or face data deleted, the Event Owner must act without undue delay or send the request to PhotoMea.
Acceptable use
You must not impersonate another person; upload unlawful or rights-infringing Content; secretly record in private places; collect personal data without authority; bypass access or security controls; introduce malware; disrupt, scrape, overload, or reverse engineer the Platform; or use it for an unlawful purpose.
You must not use PhotoMea outputs to identify strangers, track people across events, conduct surveillance, build a face database, infer sensitive traits, or make automated decisions producing legal or similarly significant effects.
Content involving child sexual exploitation, imminent danger, or other manifest illegality may be blocked and reported to the competent authorities without notice.
Content rights and software licence
Rights in Content remain with you or the rights holder. For the agreement term, you grant PhotoMea a limited, worldwide, non-exclusive licence, sublicensable to its service providers, to host, make technical copies and previews of, convert, analyze, and present Content according to event settings solely to provide the service. This licence does not permit PhotoMea to use Content for marketing or general-purpose artificial-intelligence model training.
The Platform, software, designs, brands, and databases belong to PhotoMea or its licensors. We grant you a limited, revocable, non-transferable, non-sublicensable, non-exclusive right to use them during the agreement term.
Professional customers may include PhotoMea’s delivery and face-matching service in their own photography or event packages. The Event Owner remains the contracting party responsible for that event.
Claims caused by your Content or conduct
To the extent permitted by law, you indemnify PhotoMea against third-party claims and resulting direct losses, reasonable defence costs, and legally recoverable penalties caused by your unauthorized Content, unlawful event settings, or breach of these Terms, except to the extent caused by PhotoMea’s own fault. PhotoMea will notify you of the claim and reasonably cooperate in its defence. You may not settle a claim in a way that admits fault or imposes obligations on PhotoMea without our written consent.
Packages, payments, and taxes
The price, currency, quota, and features of a Package are shown at purchase. A purchased photo quota has no usage expiry and may be divided between events while the account remains open. Participants do not purchase Packages and owe PhotoMea no Package fee merely by joining an event.
Payments are processed by Stripe or the relevant app store. App-store purchases are also subject to that store’s payment, cancellation, and refund rules.
Packages are offered only to customers acting for business or professional purposes. Prices exclude taxes unless the purchase screen says otherwise. You are responsible for taxes, withholding, registration information, and supporting documents that applicable law places on you.
Cancellation, refunds, and discontinuation
Packages are prepaid and quota is credited when purchase is completed. Used quota is not refundable. Because Package sales are business-to-business, consumer cancellation rights generally do not apply, subject to mandatory law.
You may close your account at any time. Unused quota then becomes unavailable and is not refundable unless mandatory law or the purchase terms require otherwise. The same applies if we terminate for your material breach.
PhotoMea may discontinue a service or Package, with advance notice where reasonably practicable. Refunds required by applicable law or expressly agreed purchase terms remain available.
Refunds are made through the original payment method and currency. App-store refunds are handled under the store’s rules.
Event lifetime and deletion
Event Content and match records are kept for two years from the event date and then automatically deleted. Event-photo face vectors are deleted after six months. A registration selfie and related face data are automatically deleted after six months without sign-in, calculated from the last sign-in.
You must download anything you wish to keep before deletion. Content retention and unused Package quota are separate: deleting an event does not restore used quota.
Removal requests and complaints
Anyone may report Content they believe was uploaded without authority, infringes their rights, or is unlawful by writing to support@photomea.com. An account is not required. We review reports within a reasonable time and may restrict access while reviewing apparent illegality, child-safety concerns, or serious rights violations.
The uploader may contact the same address about a removal decision. Any notice, reasons, or review required by applicable law will be provided.
Access, suspension, and termination
Authorized PhotoMea personnel may access user information or Content, add or remove event users, or remove Content only to the narrow extent needed for support, an abuse report, a security incident, or a legal obligation. Access is logged. We do not routinely or randomly review event Content.
We may restrict, suspend, delete, or block an account or Content for breach of these Terms, impersonation, fraud, a security risk, or a legal obligation. We give advance notice and an opportunity to object where the circumstances reasonably allow.
Provisions concerning intellectual property, confidentiality, liability, payment, indemnity, and disputes survive termination to the extent their nature requires.
Availability and third-party services
PhotoMea uses reasonable care to provide the service, but does not promise uninterrupted, error-free, or completely secure operation or any uptime level unless agreed separately in writing. The Platform depends on third-party infrastructure, payment, messaging, distribution, and network providers, and may be affected by maintenance, outages, devices, connectivity, or events outside our reasonable control.
Event Owners should retain original copies of event photos on their own systems. PhotoMea is not a backup or archival service.
Support
Support requests may be sent to support@photomea.com. PhotoMea prioritizes requests according to their nature and impact; no particular response or resolution time is promised unless separately agreed in writing or required by law.
Disclaimers
To the extent permitted by law, the Platform and all outputs are provided “as is” and “as available”. PhotoMea disclaims implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and that the service will meet every requirement.
PhotoMea is not responsible for Event Owner Content, event notices, permissions, settings, Participants’ downstream use of downloaded Content, or third-party services. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.
Limitation of liability
To the extent permitted by law, PhotoMea is not liable for indirect or consequential loss, lost profit, lost business, reputational harm, lost data, or unforeseeable commercial loss.
For professional customers, PhotoMea’s total aggregate liability under the entire agreement, including these Terms and the Data Processing Agreement, is limited to the total fees that customer paid PhotoMea in the twelve months before the event giving rise to the claim.
These limitations do not apply to intent, gross negligence, personal injury, or liability that cannot be limited by law. Mandatory consumer rights remain unaffected.
General terms
PhotoMea is not liable for delay or failure caused by events beyond its reasonable control. We may use service providers and may assign this agreement in connection with a merger, reorganization, sale of assets, or transfer of the service. You may not assign it without our written consent.
These Terms and documents incorporated by reference are the entire agreement about the service. If a provision is unenforceable, it is modified only as much as necessary and the remainder continues. A failure to enforce a provision is not a waiver. No third party has a right to enforce these Terms unless mandatory law says otherwise.
Changes, law, and contact
PhotoMea may update these Terms and Package conditions for future purchases and make technical or operational changes that do not materially reduce existing contractual rights. The current version is published here. Changes adversely affecting existing rights are subject to any notice and express acceptance required by applicable law; continued use alone does not replace a legally required express acceptance.
These Terms are governed by the laws of the United Arab Emirates and the courts of Dubai have jurisdiction, subject to any non-waivable rights and forums available under applicable law.
For Terms, accounts, and Content write to legal@photomea.com; for personal data write to privacy@photomea.com; and for removals or support write to support@photomea.com.